Humax has pledged to fix faulty Freeview boxes effected by the recent retune, as long as they’re within their two year warranty and can’t be brought back to life by their own telephone support staff.
Speaking to us after we reported faults which were still occurring a month after the retune, Humax said customers with boxes that aren’t working should contact them for guidance.
The Freeview retune fiasco continues to cause frustration among TV lovers. But you don’t have to have a set top box to enjoy the best digital TV. Here’s our pick of the best streaming services and gadgets to help you get the most out of your gogglebox habit.
UPDATE: Freeview has been in touch again, responding to reader outrage, backing down and apologising to those who have seen ill-effects of the re-tune. Read Freeview’s apology here.
UPDATE: Freeview has refused to apologise for the fallout from the retune fiasco, failing to answer our direct pleas to say sorry. Read all about it now.
48 hours on and the Freeview retune is still causing chaos. We’ve been inundated with comments from you about myriad failures to your free digital telly service, with some saying you’re missing one channel through to others complaining your entire box has failed.
We reminded you to retune your Freeview box yesterday but it turns out the process was not as simple or as seamless as it should have been for some people. Freeview’s phonelines are in meltdown with complaints from cheesed-off consumers.
Got a funny feeling you’ve forgotten something? If you’ve got a Freeview box nestled next to your TV, you need to retune it today. Do it and you’ll get extra channels and be ready for Freeview HD.
