Mobile network Three has unveiled an extraordinary new sales tool: live video customer service. ‘It’s like advanced video calls, but so much smarter and with more interaction, around a custom built touchscreen’ say B-Reel, the Scandinavian digital gurus who built the bizarre-yet-brilliant tool.
Imagine a Skype video call – except that the sales person on the other end can drag or drop photos of the latest Three phones onto the screen, using a specially-made, multi-touch display. It’s all very Minority Report, you really have to click through and see the video….