Categories: Mobile Phones News   Tags: , , ,

So here we are in day two of the O2 service outage. Anyone with an O2 phone should be able to make calls now, according to the network, but the 3G is still borked.

Its advice? Turn it off then on again, and deactivate the 3G and you should be fine. But many are finding that’s not the case…

The blackout started yesterday, affecting hundreds of thousands of the network’s 23 million customers. O2 can’t say exactly when the network will be back up and running, but this morning it said anyone suffering should be able to make calls and send text messages, and get online over 2G, if they switch off the 3G option. Just turn your phone off and on again, and you should be ok, says the network.

But looking at anecdotal evidence on Facebook and Twitter, it’s not working for many.

The problem is down to a central network system, a spokesperson told CNET UK. That means it’s not isolated to any one region of the UK, so could affect customers wherever they are.

In a statement, O2 said: “We can confirm that our 2G network service has now been restored. Customers who were affected should now be able to make and receive calls. Our 3G service is starting to restore and customers should expect to see a gradual return of data services as the day progresses.

“Customers affected may wish to try switching their mobile phones off and on as service returns. We are sorry again for the inconvenience this has caused and can provide reassurance that we continue to deploy all possible resources and will do so until full service is restored.”

If you’re suffering, you’ll be better off checking Twitter and Facebook, seeing as O2′s website has crashed.

If you’re on O2, what has been your experience? And what should O2 do to compensate? Let us know.

  • drewandy

    Ha Ha, we are ok in most of oxfordshire, there was never any 3G to start with!!!!

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