Sir Howard Stringer, the British boss of Sony, has finally gone public on the PlayStation Network hack with an open letter to Sony customers. Curiously, he decides to conflate the earthquake and tsunami that recently hit Japan with the security breach.

However, he does, at least, finally put his name to an apology for the continuing PlayStation Network downtime. He says: “As a company we – and I – apologise for the inconvenience and concern caused by this attack. Under the leadership of Kazuo Hirai, we have teams working around the clock and around the world to restore your access to those services as quickly, and as safely as possible.”

Not sure what to make of Stringer’s apology? Read his full statement after the break then jump into the comments to share your thoughts with us…

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Dear Friends,

I know this has been a frustrating time for all of you.

Let me assure you that the resources of this company have been focused on investigating the entire nature and impact of the cyber-attack we’ve all experienced and on fixing it. We are absolutely >dedicated to restoring full and safe service as soon as possible and rewarding you for your patience. We will settle for nothing less.

To date, there is no confirmed evidence any credit card or personal information has been misused, and we continue to monitor the situation closely. We are also moving ahead with plans to help protect >our customers from identity theft around the world. A program for U.S. PlayStation Network and Qriocity customers that includes a $1 million identity theft insurance policy per user was launched earlier >today and announcements for other regions will be coming soon.

As we have announced, we will be offering a “Welcome Back” package to our customers once our PlayStation Network and Qriocity services are up and running. This will include, among other benefits, a >month of free PlayStation Plus membership for all PSN customers, as well as an extension of subscriptions for PlayStation Plus and Music Unlimited customers to make up for time lost.

As a company we — and I — apologize for the inconvenience and concern caused by this attack. Under the leadership of Kazuo Hirai, we have teams working around the clock and around the world to >restore your access to those services as quickly, and as safely, as possible.

I know some believe we should have notified our customers earlier than we did. It’s a fair question. As soon as we discovered the potential scope of the intrusion, we shut down the PlayStation Network >and Qriocity services and hired some of the best technical experts in the field to determine what happened. I wish we could have gotten the answers we needed sooner, but forensic analysis is a complex, >time-consuming process. Hackers, after all, do their best to cover their tracks, and it took some time for our experts to find those tracks and begin to identify what personal information had — or had not — >been taken.

As a result of what we discovered we notified you of the breach. Our investigation is ongoing, and we are upgrading our security so that if attacks like this happen again, our defenses will be even stronger.

In the last few months, Sony has faced a terrible earthquake and tsunami in Japan. But now we are facing a very man-made event – a criminal attack on us — and on you — and we are working with the >FBI and other law enforcement agencies around the world to apprehend those responsible.

In the coming days, we will restore service to the networks and welcome you back to the fun. I wanted to personally reach out and let you know that we are committed to serving you to the very best of our >ability, protecting your information better than ever, and getting you back to what you signed up for – all the games and great entertainment experiences that you expect from Sony.

With best regards,

Howard Stringer

Out now | £NA | Sony

  • mysticsolja

    I think Sony should do more to say sorry to loyal playstation owners due to the fact the network being offline for so long has caused distress and anger with which loads have crossed to the other side and bought an xbox. I am angry at the fact i spent so much money on a ps3 then payed loads more for a new title just to find out the ps network is offline limiting my gaming to the short story lines that the game offers.
    All this then theres the fact mine and my partners personal and finance details could have been downloaded and used fraudulently.There for i dont think one month free playstation plus network subscription is enough to keep ps fans loyal as it just passes us off as invaluble to them!!Also with the technology advances we have today i would have thought sony had better defences and security measures for something as big as the playstation network…I would have thought they would have built a second network server that could be used in an emergency like this there for they could investigate as long as they want while the emergency network server took over! this server could also have stricter security measures like no purchasing at all over the network.

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