Comments on: B&W Zeppelin Air review

By: Sgroomy

Sgroomy — Mon, 12 Mar 2012 14:03:00 +0000

yep.. mine lasted 3 months and failed.. power supply issues.. piece of rubbish

By: Paul X Williams

Paul X Williams — Tue, 10 Jan 2012 18:35:00 +0000

Same here did an Airplay update after hat would play song for approx 2 mins then just die no matter what you did same, shop did the firmware upgrade for me seemed to work but i was in a hurry so did notb hear full track got home played one song 2.15 in flashing red light of Doom what a piece of shit!

By: Andy from Switzerland

Andy from Switzerland — Fri, 21 Oct 2011 23:53:00 +0000

This f-word Zep droves me crazy. I bought it yesterday. Setup and Airplaying Music, everything fine. This morning, he played 5 minutes and since then – dead with the well known red flashing led. I’m reaylly disappointed. This Premium Brand have a big peace full of chinese shit selled to me. Well done B&W, its a shame!

By: Haste

Haste — Sat, 15 Oct 2011 17:08:00 +0000

Hello Vodkatonic123 have the same problem, did you solve the problem? Can you tell me how

By: nardoc

nardoc — Sat, 15 Oct 2011 08:50:00 +0000

Ditto, except that I tried with THREE–also suspect that on the second attempt I was sent home with someone else’s problem child. On all three I could not connect with my new Netgear router and when I put an iPhone on the cradle it would play for a couple of minutes, then cut out, with a fast flashing red LED that didn’t go away upon pressing the power button.

It’s a bit perplexing. Why would anyone continue distributing a product that so many people end up being unable to use. It must be costing B&W a fortune.

By: Vodkatonic123

Vodkatonic123 — Sat, 17 Sep 2011 00:09:00 +0000

I to have a faulty Zeppelin air, I bought mine last Sunday the 11 sept.
It was fine for the first few days. Tried to connect it wirelessly but it didn’t work so I just docked my iPod touch. Wasn’t that bothered about air play.
Came home today turned it on it played about 3 minutes of a track and then suddenly went dead with nothing working just a red light flashing. Tried resetting, tried unplugging for a couple of minutes and then setting up again but same problem every time. Plays about 3 minutes of a song then goes dead with just a red light flashing. Love the look and sound but sadly think will take it back and get a refund.

By: Pallymatt

Pallymatt — Wed, 31 Aug 2011 11:03:00 +0000

Hi,

I had two faulty ones too, i had give up and lost faith with b&w completly, spent all weekend to connect to the net, red flashing light,

By: Pallymatt

Pallymatt — Wed, 31 Aug 2011 11:03:00 +0000

Hi,

I had two faulty ones too, i had give up and lost faith with b&w completly, spent all weekend to connect to the net, red flashing light,

By: Mdaniels

Mdaniels — Tue, 24 May 2011 07:20:00 +0000

Sadly I’ve fallen into the category of one the unlucky few when it comes to the Zeppelin Air. I’ve given up on it after having two faulty systems in the last 8 days. The first was purchased with Bowers & Wilkins direct from their Worthing shop. After reading previous rave reviews I was looking forward to getting it home and listening to its impressive performance. I was in for a disappointment. I closely followed the setup procedure but the Zeppelin Air just would not connect wirelessly to my router (O2). I called Bowers & Wilkins technical support and to their credit where very helpful but still weren’t able to assist with the connectivity. It was established very quickly that my router was the correct band and that it had a WPA encryption as required by the Zeppelin Air so there was no logical reason why it wouldn’t connect. After performing a factory reset the Zeppelin Air started flashing a red light on the main arm. Upon hearing this the technical support team arranged a swap for my Zeppelin Air for a new one as they confirmed the Zeppelin Air had a system/software fault. The new one arrived after 4 days later. However, I’m not convinced it was new, more likely a previously returned and repaired one. The original seal had been opened on the box and replaced with a second. In addition the main docking arm leaned slightly to the left. Ignoring this for the moment I was frustrated to find out that this Zeppelin Air was a dud also. Straight from powering up the system started flashing its red light in warning. I had enough, this is an expensive bit of kit and not a run of the mill piece of equipment from Argos. I got straight on the phone to the shop where the original Zeppelin Air was purchased with a view to return it. The very hostile manager – you know who you are Jim – just couldn’t accept that the system was at fault, especially for a second time and that it has to be the customers wrong doing. An hour later I was in their shop asking them to setup the Zeppelin Air – i had to prove that it was not me. To my satisfaction it started flashing red, they suggested a software update which was available but the Zeppelin Air wouldn’t even connect to their PC for the update. B&W conceded that there was a fault and offered an exchange, refund or a Zeppelin (original) and the balance refunded, i took the later.Take some advice, save yourself GBP100 and get the original Zeppelin, comparing the sound in the shop between the two Zeppelin’s I was struggling to justify the significant difference in cost, plus there is a lot less gadgetry to go wrong.Fingers crossed I’ve had no problems with the original Zeppelin to date and can honestly say that the rave reviews about the Zeppelins performance are correct.