T-Mobile has caved. Earlier in the week T-Mobile announced that it would be reducing its fair usage policy on mobile data to 500MB for both new and existing customers. This meant that folks with a T-Mobile contract were risking their mobile data activities being restricted if they exceeded the limit. Now T-Mobile has caved, and revoked the incoming data cap for existing customers.
T-Mobile customers were understandably up in arms about changes to their contracts being made part way through, and to the fact that T-Mobile was still demanding a cancellation fee. One commenter here said: “I’ll be jumping ship the first chance I get…as they’re only giving us 3 weeks notice, they’re breaking their own contract, which gives me an easy way out of their contract early and penalty free. Good riddance!”
After the wave of bad press and complaints across Twitter, T-Mobile is revoking the fair usage data cap for existing customers. This means that any new customers and those upgrading to new T-Mobile contracts after 1 February 2011 will still have their mobile activities restricted if they go over the 500MB fair usage limit. Those with contracts taken out any time before then will be able to complete their contract with the existing data cap.
Here’s the full T-Mobile statement:
“On Monday 10 January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers. Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only – not existing customers.
There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users.”
What do you think about the T-Mobile data cap U-turn? Shout out in the comments!
