If you’ve got a laptop in your bag, a smartphone in your pocket, or even an MP3 player to hand, you’ve probably tried hooking up to Wi-Fi hotspots around town. But what’s your rate of success like? Increasingly, we’re finding ourselves connectionless, even when Wi-Fi hotspots claim to be up and running. How are you faring in the Wi-Fi wilderness?


The Electricpig team gets more contact with Wi-fi hotspots than most. We use them daily to post stories, photos and videos without heading back to our desks, but still we can tell we’re not alone in our frustrations.

Check Out Our Most Recommended

Twitter is awash with complaints about hotspots not working, or chugging along at a snail’s pace. BT OpenZone seems to cop the most criticism, although in our experience T-Mobile and The Cloud are far from perfect either.

What we find, more often than not, is that these so called Wi-fi hotspots don’t work. They’re either unusably slow, sometimes failing to load anything but their own log-in screens, or are altogether dead, despite broadcasting a Wi-Fi network name as if to taunt us.

We pay for these services, and often fork out for food and drinks in the places that host them too, only to discover they won’t work when accessed.

What’s the answer? We’re waging war on Wi-fi Notspots. We’ll be looking deep into the UK’s Wi-fi hotspot services, and working out how widespread the failure rate is, and how many of you have paid for Wi-fi that doesn’t cough up a connection.

We want you to get involved too. Join our the digital march against Wi-fi Notspots, and demand better services, with better coverage. Join the Facebook group, tweet us @electricpig, and drop us your stories in the comments.

  • mic

    I'm 100% behind this campaign. The amount of times I have been ripped off by crappy hotspots is galling.

  • bensillis

    Ditto. I'm sick of BT OpenZone not working, and BT Fon hotspots masquerading as OpenZone. For T-Mobile customers, they're not the same as you can log into one but not the other!

  • Edwards_a

    I've not had too many problems with The Cloud, at Wetherspoons, McDonalds and Little Chef. You get the occasional time when it's not working or dog slow, but mostly it's OK.

    One that never worked for me is Spectrum Interactive, at Travelodge and other hotels, it's always unusably slow. I don't even bother trying their hotspots now, I just fire up the MiFi.

    It's been a good 5 years since I last used T-Mobile or OpenZone, but they were OK then.

    My issue is getting problems sorted. Last Saturday is an example, the Cloud wifi in Wetherspoons wasn't giving you the logon screen so nothing worked, but no-one knew how to sort it. The on-site people generally know nothing about the wifi kit, even though “turn it off and on again” will probably fix it.

    • James Holland

      Exactly! If there was a routine reboot at, say, closing time I'm betting that would sort most of these problems out. However, there doesn't seem to be much quality control. I once reported problems with a single BT OpenZone once a week for a month just to see what happened. Surprise surprise – nothing! It's like there's no quality control in place.

  • Chris UK1

    it's the “free public wifi” hotspots that I can never ever connect to! both here and abroad!

  • http://www.ecademy.com jbond

    The big pain is BT openzone. Actually buying access takes ages and has a whole series of gotchas and points where the process just breaks. And trying to use it on an iPod Touch just plain doesn't work. I've never succeeded.

    I for one, miss the old Linksys/DLink/Belkin default community network with open unprotected wifi!

Hot chat, right here!


Our most commented stories right now...