Electricpig has confirmed with Sky that the freezing problem that customers were reporting was a problem that affected a number of users, but is fixed for the moment. Sky says that only Sky+ HD boxes were affected by the glitch, and Sky+ boxes should not be affected.
The problem being reported involved a freeze on Sky+ HD boxes, which would occur when using Sky Anytime. A spokesperson for Sky says: “Over the last 48 hours, some Sky+ HD customers have experienced problems when using Sky Anytime. Because of a technical issue, some Sky+ HD boxes would freeze or go into standby while accessing the Sky Anytime menu.
“We’re working to investigate the problem and we believe that we’ve now identified the root cause. This means that no further customers should experience the problem and there is no need to disable Sky Anytime on your Sky+ HD box. However, while our final checks are continuing, we’re taking the precaution of not adding new programmes to Anytime for Sky+ HD customers. This is a purely temporary measure and we hope to be able to reinstate the full service as soon as possible.”
“Although Sky did not state the root cause of the problem, one user believed it to have originated in an update to his Sky+ HD box.
Has the problem stopped for you? Does the response from Sky fit with your experience? Let us know in the comments…
