Changes to Vodafone data charges caused concern among customers last week. Now Vodafone has clarified its position. It says it won’t start charging customers who go over their 500MB data limit from June 1 for “a few months”. Read on for Vodafone’s explanation…

When we reported on Friday that alterations to Vodafone data charges were proving unpopular, lots of readers wrote to us to share their disquiet about the move. While iPhone and Nexus One owners who get 1GB of data were unaffected, people who plumped for phones like the HTC Desire were peeved.

Now Vodafone says it will not charge users who go over their data limit initially. It says: “In June we’ll be introducing a free text service to tell our contract customers when they’re approaching the upper limit of their data bundle.”

Vodafone says this will affect very few of its customers: “As the vast majority of our mobile internet subscribers (more than 97 per cent) never reach the limit they will not be receiving the text alerts at all.” It says it won’t apply additional charges straight away.

Vodafone claims that less than 3 per cent of its customers will near their data limit. After sending several text alerts, Vodafone says they will “be advised to upgrade to another data plan to avoid incurring unnecessary additional charges.”

If you’re one of the affected customers, does the new statement on Vodafone data charges reassure you? Let us know in the comments.

Out now | £varies | Vodafone

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  • Logan

    To be honest I find it very odd that Iphone and Nexus One users get 1 GB but HTC Desire users only get 500. Where is the equality in that? And the reasoning….? If only 97% of their users never reach a limit of 500 MB what’s the harm in leaving it at 1 GB? At least it’s a little extra buffer when an individual will need that extra block of data! It’s a smartphone! People will be using data!

  • Tom

    One reason: cold hard cash. Vodafone plug the Desire as always keeping you up to date with facebook, twitter, etc. They also use completely unrealistic descriptions of just what you can do with 500MB of data in a month.
    They pushed this phone on customers whilst promising that no one would be charged if they strayed over the limit several times on their forums then tried to change that within days. They’re moving the goalposts yet again by being vague about timescales for charging users for going over the limit and talk of customers upgrading to a higher data package – they don’t have a higher data package. Smoke and mirrors, don’t fall for it.

  • stefan

    vodafone has gone back and forth with thier statements and wording. This wont be the last of it either, i am currently studying my terms and conditions very carefully and making a point to only use my phones internet and not wifi to see my true data usage. I have a n900 for the first month i use 560mb, 2nd month 126mb and third 550mb. I see this months being much higher, just to make a point. What if i didnt have wifi at home? and im not tethering, im using my n900 to its full capacity. So i seem to be in that 3 percent who go over, but on average i dont. How can i be punished if i have 3 months of high usage then 1 of very low….

    balls in your court vodafone, ill be waiting for the official announcement of these changes to your policy. Making a soft cap 500FUP a hard cap LIMIT

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