Update: Apple has just released iTunes 9.03. Has it fixed your iPod? Tell us now!
When iTunes 9 slipped out of Cupertino in September, it led to a raft of complaints from iPod Classic owners unable to sync their Apple jukebox with the new music software. And two months on, problems appear to be persisting, with readers telling us iTunes 9 still isn’t playing nice with their iPods.
Customers’ complaints about iTunes 9 range from failure to sync with the iPod Classic, to having to spend hours searching through folders for corrupt files causing the iPod to fail.
Barbara, an Electricpig reader, told us her 80GB iPod Classic struggled with iTunes 9. “The recent update did nothing for me,” she said. “I went to an Apple service centre and they denied the problem, even though I mentioned other users on the internet.”
While the cases do appear limited, Apple’s discussion boards are buzzing with talk about iTunes 9 problems with the iPod Classic in particular.
Users there say their iPod Classics have simply stopped working after installing iTunes 9. Complaints have continued well into November, two months after Steve Jobs took to the stage to introduce iTunes 9. Comments on the Apple discussion page say Cupertino is alive to the problem, although it seems there’s no update planned for iTunes in the near future.
The problems seem varied, from complete failure to sync to corrupt files. One reader, Jacob Y, got in touch to tell us his iPod Classic is now working, but that it took hours of rummaging around in his PC’s files to solve the problem.
“There is something with the 9 software that is either corrupting the files on the ipod or leaving scattered or corrupted files on the install folders,” he claimed.
Another reader, Ceri Periam, told us that his 3rd generation iPod nano was also experiencing syncing issues with iTunes 9, suggesting the problem isn’t strictly limited to the old-school iPod Classic either.
When asked Apple for its opinion on your syncing issues, but received the following statement: “Apple declined to comment.”
Has your iPod Classic stopped working? Are you struggling to sync with iTunes 9, or have you found a fix of your own? Tell us and we’ll share your tips, or take complaints directly to Apple. Make sure you give us the model of iPod, which generation it is and the exact version of iTunes you’re using.