HTC Touch Diamond 2 Review

ratingratingratingratingrating
We love
Massive screen, quality camera, TouchFlo interface
We hate
Windows’ fiddly buttons and insistence on stylus control
Verdict
A fantastic phone, let down by Windows being inside
Launch Price
£Free

HTC Touch Diamond 2

Just look at that screen. The HTC Touch Diamond 2 packs a gigantic 3.2 inch display that’s bright, crisp and finger-friendly. Running underneath its own swanky software is Windows Mobile 6.1, and there’s plenty of depth to the built-in software.


HTC has built in the Opera web browser, shunning Internet Explorer, and for good reason: Opera is much quicker and works a treat on the Touch Diamond 2.

There’s also full speed HSDPA for mobile connections up to 7.2Mbps, and Wi-Fi for those times you’re within reach of a hotspot. Add to all this GPS and a 5 megapixelcamera, and the Touch Diamond 2 has all the makings of a superphone. So what’s the catch?

Unfortunately, it’s Windows. HTC’s TouchFLO 3D interface is included, giving easy access to the majority of features, but dive into messages, media files or documents and you’ll find yourself in familiar Microsoft territory, and it’s awful.

Microsoft’s controls make altering text a chore, and fiddly buttons will reduce you to sighs (or screams) within minutes. Before long you’ll have thrown in the towel and reached for the Touch Diamond 2′s stylus.

It’s a shame. HTC’s TouchFlo 3D system works a treat and looks great, but Windows is never more than a couple of taps away, and the moment you see it your heart will sink.

It’s almost enough to make Windows seem worse, having such a slick interface for half the time verges on torture. But there’s no escaping it. Can you live with Windows? In its current guise, we’re not sure we can.

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  • damian

    Don’t know why you bother to review WM handsets if you have such a problem with MS.
    Would far have rather read a review on the handset than endure you on a personal crusade.

  • SunRam

    The worst review I’ve ever read. Will make sure never to visit your site again (and I’m no wm fan either). Why even bother, just get yourself an iPhone or something you must take as is (not customisable)

  • Stockyboy

    Reviews are based on personal opinions, but a reviewer wishing to be taken seriously has some obligation to present a balanced critique. Unfortunately this review is much more subjective than others I’ve read. Had this reviewer researched more, there may be reference to the many great features that don’t require WinMo to be seen, not to mention the updated contact menus. Every other review particularly points out that WinMo is hardly seen at all on a daily basis. There are far more balanced reviews elsewhere on the web!

  • John

    I bought my phone from Handtec in May. The screen is fantastic and I rarely have to reset it – a big improvement over older phones. Video streaming works a treat and the built in YouTube app is great. Sound quality is fine and it is handy to be able to pull the micro SD storage card in and out without resetting the phone. So far, I haven’t had a problem with software running off the storage card locking up after the phone has been in standby mode – a big irritation with WM5.

    A few gripes and 1 major ISSUE:
    - Touch Flo looks great but irritates as it takes more steps to get to all the detail of a contact, diary, etc. I end up working around Touch Flo rather than using it much
    - The HTC browser looks great but doesn’t seem to work that well. Big delays and oversensitive zoom slider. I end up using Internet Explorer – much better than earlier versions but still nothing like as good as iphone browser
    - Touchflo has a nice feature on contacts where commonly used contacts can be selected and listed on the top Contacts screen. Unfortunately the PC sync software regularly loses its mind and does a complete re-sync, overwriting these selections on the phone. Looks nice but I have lost patience reinstating them every couple of weeks and now just ignore it.
    - Typing with the stylus is quite slow as you need quite a lot of pressure to get the phone to register your key presses
    - The headphone socket is combined with the mini USB sync/charge socket is a HTC variation of the mini USB plug. You need to use HTC headphones or buy an adapter – cheap on Ebay but a little annoying
    - The casing and screen are very sensitive to finger prints – I end up wiping it constantly. The screen is pretty useless in sunlight.
    - MAJOR WATCHOUT: The reset button is under the back cover. Right next to this is a recessed casing screw with an anti-tamper ‘void’ sticker. It is very easy to stick the stylus into the screw instead of the button by mistake. I found out the very expensive consequence (£70) when the touch screen developed a fault after only a few weeks. I then spend many more weeks arguing with Handtec and HTC to no avail – I had to pay up. HTC even emailed a photo of the damaged ‘void’ sticker which had pretty clearly never had a screwdriver in it. There is very little clearance inside the casing to put tape over the screw hole and if you block the hole with something you would again risk damaging the sticker in some way. All this would be avoided if the ‘void’ sticker were simply put on a different screw. If I were cynical I might think this was deliberate to avoid paying out for warranty claims!
    - The phone Handtec provided is apparently an Eastern European model. I found this out when I tried to download the Win 6.5 upgrade and was refused. A support call to HTC clarified why. Apparently the E European version will be released later in Nov

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