Has the Xbox update issued this week given your Xbox 360 a red ring of death (RROD)? We’ve taken everything we’ve been told to Microsoft – hear what it has to say after the jump.

After so many of you told us that your Xbox had conked out after the update – which, ironically, was meant to fix glitches caused by NXE – we contacted Microsoft to see if they were doing anything to sort the whole fiasco out. We’ve had a statement back. Here’s what a spokesperson had to say:

“We are always taking steps to ensure our customers have the best experience on Xbox 360 and we have a detailed and comprehensive test and acceptance plan for our software updates to the console. If you are having any problems, please contact your local support so that we can assist you.”

So no admissions of any specific problem – or any solution – but we imagine there are some frantic techies over at Xbox HQ right now. Currently, a forum thread about the problem on Microsoft’s own Xbox site has 162 messages detailing death after death and counting, and that’s only the people who’ve bothered to throw their two cents in online.

Are you having any problems with the update? Shout up below with what you’ve seen so far, including any remedies Microsoft has prescribed.

Out TBC | £TBC | Microsoft

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  • Aubrey

    I updated my xbox and it’s now got the Red Ring of Death. What’s worse is that my warranty has expired, but it was working fine until the update! Does anyone know how I go about getting it repaired by MS?

  • kg

    I was not using an HDMI cable and had no audio problems w/ my Xbox before the update. After, well now I have no sound. I emailed MS and was told to remove my HD and reconnect it and should resolve it. If it doesn’t then they said I should just buy an alternative high-def AV (for example, the Xbox 360 HD Component AV Cable or the Xbox 360 VGA AV Cable). This makes NO sense since the cable I had was working just fine before.

  • Root Ginger

    It amazes me that people are still buying 360′s when they are clearly highly unreliable games consoles. This is just another issue in it’s calamitous lifespan. MS give it up and release an all new replacement with the build quality of a PS3. It’s no wonder Sony are still convinced they’ll win the console war.

  • Killer Cloak

    I also got the red ring of death and my warranty has expired also. I called their support line and told me I had to pay $100 for the repair! What?!?!!

  • http://www.leytonjay.co.uk/games/microsoft-update-destroys-xboxes Leyton Jay

    This is typical of Microsoft; develop fast, release early, patch later.

    Software with bug and updates that make things worse are what they’re best known for.

  • pm

    I didn’t get RROD’d by the update, instead I got about ten mins of normal operation, then the graphic quality dropped to MEGADRIVE, maybe even NES standard… turned it off and back on and now my TV can’t read the signal from the console at all! Tried a VGA cable, component, composite ( I don’t have HDMI) and nothing… emailed MS and phoned them… they want me to pay anything from £64 – 90-odd to take it in for repair! The price seems to change depending on who I talk to too… both the over the phone and the online prices. No…. you broke it MS, you pay to fix it!

  • http://www.leytonjay.co.uk/games/microsoft-update-destroys-xboxes Leyton Jay

    @PM

    Aw man, that sucks. Microsoft policy is to deny everything. Is there a way to roll back updates? Can you connect to PC for diagnostics of anything?

  • jackacosta

    rrod.. right after the update.. i sent an email to microsoft. waiting for reply. reading what others have been through with this problem and i am not hopeful. j.

  • annoyeduser

    So everything was working fine until I tried to connect online. It prompted for a mandatory update. Did that, played for 5 mins, then screen freezes. Tried with a different game, same thing. Called MS, spoke to a guy named Henry, we did everything, removing the hard drive, reconnecting the cables etc. After 5 mins of gameplay, it would still do the same thing. Also, after following MS, my xbox 360 experienced RROD. resetted the system, it works again. The guy stated that I have to send it back to MS and then he hung up without explaining where to send it to, how much it will cost, etc.

    F’n MS man, you guys have good games yet you can’t perfect your damn hardware. Yet you’re working on the 720 without even helping out old customers who’ve had the 360.

    I still don’t want to buy a PS3 due to limited games. UGH! This really sucks.

  • TheSPARK

    It happened to me yesterday. I dowloaded update and immediately after if froze and pixelated when playing Halo. This continued to happen until it finally gave me the Red Ring of Death. This needs to be addressed by media outlets like G4 and told to Microsoft so they will own up to it and not make me pay either $120 or $99.99 to have it repaired. If it was my fault I would own up to it and pay. But I do everything in my power to avoid this: Keep it well vented, Plug power cord directly into wall and not power strip, keep it free from dust…etc. This is the 2nd time it has happened, the first time was in 2007 when they decided to extend warranty and fix it for free. I’m about to give up on them after their unwillingness to fix THEIR problem.

  • mick.

    gutted man. just happened to me. but goes away when i remove my HDMI/AV cable..weird.

  • Big B

    Got the RROD. Played fine for a while after the update then. After a week of not playing the console, it died.

  • Mario S

    I installed the update and my xbox restarted to red rings.

  • Garyoke

    I too had the same problem but only after I downloaded the latest M$ XBL update for August. I got to the dashboard then everything froze, restarted my xbox and now all I get is the blasted 3 RROD error (And this is on a machine that has been previously repaired by M$ not 12months ago and promised me they had permanently fixed the design flaw). I think we have to live with the fact that M$ are not going to fix the cause of the 3 RROD and there is nothing loyal customers can do about it other than send their precious machines to the USA every 12months for 4weeks to get a new motherboard put in. Sooner or later M$ will start charging for this annual event and we will all be screwed. I still can’t work out if it was bad design or a clever marketing ploy to generate customer revenue……

  • drew bisson

    update applied, restart to red ring. Failing Bootrom patch is bricking 1 out of 1000 consoles minimum.

  • Gayle aka heart_slayer

    The 160+ thread has been taken down from the xbox web site. I didn’t get the RRoD but visual and sound issues. Got on to MS and they “fixed” it free yay! But now I’m very worried about plugging it back in and play the game that started it (Guitar Hero 5). Any advise?

  • http://none damoscfc

    anybody know what the number is that you ring to repair???????????????????

    • Sjoerd

      Maybe microsoft…..

  • Sjoerd

    Woohoo, I got it five minutes after the update, however I am banned so I bought a new xbox >:(

  • http://harveyroberson325.vox.com/library/post/logomat-shop-offers-indoor-symbol-mats-and-out-of-doors.html Marvis Rojos

    I was searching for a repair manual for my 2 year old xbox when I found your site. Great post. Thank You.

  • Abrown1052

    I am also having RROD after the update, Microsoft says send us $99 we'll fix it. NO! they need to fix it for free, or buy back my xbox and all the games that I have spent countless dollars on.

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